Services and expertise
What we offer to support you in the creation of your ideal customer journeys
Gravity Field’s success in personalization projects is attributed to the symbiosis of the world’s top personalization technologies along with profound first-class expertise, and experience from successful practices.
We go beyond only providing expert-level consulting support, but we also build a complex and consistent personalization program that is tailored to match the specific needs of your business.
This approach enables you to accelerate the development of your personalization campaigns and significantly boost the impact of your personalization project.
A well-thought strategy lies at the core of each successful personalization project.
We develop the optimal personalization program for you based on three key factors: your business objectives and challenges, analytical insights, and knowledge from our global expertise. During the project onboarding stage, our consultant will conduct thorough interviews to gather vital information by studying your focuses and key metrics. An analyst will deep dive into your data, and a personalization strategist will prioritize use cases using the Impact / Effort matrix and build a detailed, individualized project roadmap.
Project and campaign management
With the intuitive Gravity Field user interface, you are empowered to take immediate action and execute personalization strategies independently. Should you require assistance, or prefer to have our support, our dedicated team is always available to guide you through the project management process. Whether it’s development tasks, setting up experiences, conducting AB-test or optimizing campaigns, our experts can take the implementation to our side, ensuring a smooth and efficient execution.
With the Gravity customer success team, you don’t have to immerse yourself in implementation detail - you can just approve campaigns and experiences, sit back, relax, and enjoy the results.
Advanced analytics and insights
To gain a deeper understanding of your customers’ behavioral patterns, we offer an advanced “Analytics and Insights” service package. This includes capturing and systemizing data from both Gravity Field platforms, and from raw data from your analytical systems. The more insights that are discovered, the more accurate hypotheses we build and the more considerable impact you earn from your personalization project.
Top-notch technologies and partnerships
Gravity Field offers the flexibility to seamlessly blend its powerful capabilities with other high-end technologies through a robust partner network. Additionally, you can integrate Gravity Field into other solutions to enhance their performance and achieve synergistic benefits.
For example, by leveraging Gravity AI engines, you can improve the performance of your App or Web search engine.
Campaign implementation and technical consulting
We are fully committed to supporting our clients every stage in their journey with Gravity Field, from the initial implementation into your App or Web, to the execution of personalized campaigns and technical integrations. Our team of experts is skilled in writing code for personalized experiences, designing engaging layouts, and configuring custom campaign metrics to align with your specific objectives. Moreover, we understand the importance of integrating with, other vendors in your stack. Our technical consultants can seamlessly integrate Gravity Field with your existing systems and platforms, optimizing its performance and streamlining data flows.
Collaborating with us leads to the maximal impact of personalization while minimizing the time-to-market of its implementation.
The quality of visual experiences delivered to your customers is critical - this is why we offer the services of the top UX designers. Our professionals are deeply involved in personalization and conversion rate optimization, ensuring that their creative solutions are not only visually appealing but also aligned with Gravity’s multi-year expertise in the field of personalization, and our promise of deliverying top-quality services.